Privacy policy

Sunk Tan Privacy Policy

Last Updated: 2025

This Privacy Policy explains how Sunk Tan (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, or make a purchase from www.sunktan.com (the "Site"). By using our services or interacting with us in any way, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms, please refrain from using our services.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Any updates will be posted on this page with the "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your information.

How We Collect and Use Your Personal Information

We collect personal information from various sources, primarily to deliver our services to you. The information we collect depends on how you interact with our Site and what features you use.

Information We Collect Directly from You

When you place an order, create an account, or contact us, you may provide the following personal details:

  • Contact Information: Name, email address, phone number, and postal address.
  • Order Details: Billing and shipping addresses, payment information, and transaction history.
  • Account Information: Username, password, and security questions.
  • Customer Support Information: Any details you provide when communicating with us regarding support issues.

You may also choose not to provide certain information, but this may limit your ability to access certain features or complete certain transactions.

Information We Collect Automatically

We may automatically collect information about your interactions with our Site and services through tools like cookies and tracking pixels. This data can include:

  • Usage Data: Information about how you use the Site, such as browsing behavior, device information, IP address, and referral sources.
  • Cookies and Tracking Technologies: These help us remember your preferences and improve your experience on the Site.

Information We Receive from Third Parties

We may also obtain data from third parties, including:

  • Service Providers: Companies like Shopify that help us process payments, handle shipping, or provide customer support.
  • Advertising and Marketing Partners: Third parties that help us deliver tailored ads and promotions across the web.

This information is used to provide a better service, process transactions, and enhance your shopping experience.

How We Use Your Information

Your personal data helps us run the business and improve your experience with our Site. Here’s how we use the information we collect:

  • To Process Orders and Provide Services: This includes payment processing, shipping, order updates, and customer service.
  • To Communicate with You: We may send you updates, promotions, or alerts regarding your orders or the products you've shown interest in.
  • For Marketing and Advertising: We may use your personal information to send promotional emails, text messages, or ads tailored to your preferences.
  • To Protect and Secure Our Services: Your data helps us detect fraud, prevent security breaches, and safeguard both our rights and yours.

Data Retention and Security

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. This includes meeting legal obligations, resolving disputes, and enforcing agreements. Once your information is no longer needed, we take steps to securely delete or anonymize it.

To protect your information, we use industry-standard security measures, but please note that no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we make every reasonable effort to protect your personal data.

In the event of a data breach, we will notify you promptly and take steps to minimize harm, in compliance with the Notifiable Data Breaches (NDB) Scheme.

Cookies and Tracking Technologies

We use cookies and similar technologies to help optimize your experience on our Site. For example, cookies allow us to:

  • Remember your preferences.
  • Analyze Site usage to improve our services.
  • Provide personalized content and ads.

You can manage or block cookies in your browser settings, but please note that this may affect your experience on the Site.

How We Disclose Your Information

We may disclose your personal information to third parties in the following situations:

  • Service Providers and Vendors: To fulfill orders, process payments, or provide customer support (e.g., shipping and IT support).
  • Marketing and Advertising Partners: We may share data with partners for promotional and targeted advertising purposes.
  • Legal and Compliance Purposes: We may disclose information when required by law (e.g., in response to subpoenas or legal processes) or to protect our rights, users, or others.

Your Rights and Choices

Depending on your location, you may have certain rights related to your personal information. These rights may include:

  • Access to Your Information: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccuracies in your personal data.
  • Deletion: Request that we delete your personal data under certain circumstances.
  • Opt-Out of Marketing Communications: You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of our emails.
  • Data Portability: Request a copy of your personal information in a structured format that can be transferred to another service provider.

You may also have the right to withdraw consent for data processing, request restrictions on how we use your data, or challenge how we process your personal information.

International Users

If you are outside of Australia, please be aware that your personal data may be transferred to and processed in other countries where our service providers are located. We comply with all applicable legal requirements when transferring data internationally, including using appropriate safeguards such as the Standard Contractual Clauses to ensure your data is protected.

Children’s Data

Our Site is not intended for children, and we do not knowingly collect personal information from anyone under 16. If you believe your child has provided us with their data, please contact us, and we will take steps to delete it.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise any of your rights, please contact us at:

Email: info@sunktan.com
ABN: 49 835 486 706